What does ITIL® 4 Foundation and IT Security mean?
ITIL® 4 Foundation and IT security training enables efficient design and IT service management (ITSM) for smooth operations and increased security. With this knowledge, professionals are well-equipped to meet the demands of the digital future. The need for experts in this field will continue to grow as companies increasingly look for talent who can develop robust IT infrastructures while ensuring the security of their data and resources.
This course teaches the concepts of the ITIL® 4 Foundation framework and provides a structured introduction to successful and holistic ITSM. It is designed in accordance with AXELOS standards and prepares you specifically for the official ITIL® 4 Foundation exam, which can be taken online at PeopleCert.
Who should get ITIL® 4 Foundationand IT Security certification?
This course is aimed at people who want to gain a basic understanding of the ITIL® framework, as well as IT professionals who want to learn about the ITIL® framework and the opportunities for service improvement. It is also aimed at IT professionals, business managers and business process owners who want to improve their company’s IT security.
ITIL® is a registered trademark of AXELOS Limited and is used with the permission of AXELOS Limited. All rights reserved. The Swirl Logo™ is a trademark of AXELOS Limited, used with the permission of AXELOS Limited. All rights reserved.
The course is state-certified and approved by the ZFU (Staatliche Zentralstelle für Fernunterricht) under the approval number 7425022.
The following course content awaits you
- ITIL® 4 basics: Introduction to the basic principles, concepts, and best practices of ITSM according to ITIL® 4
- ITSM service components: Overview of the central service components and their management for efficient service delivery
- ITSM concepts: Discussion of the ITSM concepts, processes, and functions that can be implemented in an organization
- The four dimensions of service management: Analysis and consideration of the four dimensions (organization and people, information and technology, partnerships and suppliers, values and value streams) for a holistic service design
- Service value system: Explanation of the service value system that facilitates value creation for organizations, customers, and stakeholders
- Service value chain: Insights into the service value chain to understand the creation and realization of service value from demand to outcome
- IT security fundamentals: Discussion of the basic principles and techniques of IT security, including threat detection and defense
- Attack defense: Methods and strategies for defending against cyberattacks and securing company data and resources
You will achieve these learning objectives
- Name and describe the basic principles and concepts of ITSM according to ITIL® 4
- List and explain the key service components and the four dimensions of service management
- Describe the service value system and explain the benefits for organizations, customers, and stakeholders
- Outline the service value chain and explain the process from demand to realized value
- Outline the key aspects of IT security and explain the importance of the legal principles and guidelines for IT security
- Analyze and optimize IT services using best practices from ITIL® 4
- Demonstrate the use of ITIL® 4 principles and IT security in various scenarios and company environments using case studies
- Present your acquired knowledge in ITIL® 4 and IT security, emphasizing the relevance of this knowledge for the digital future
