Defusing Emotionally-Charged Situations
Über den Vortrag
Der Vortrag „Defusing Emotionally-Charged Situations“ von Dan O'Connor ist Bestandteil des Kurses „Communication Training for Managers (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Defusing Emotianally-Charged Situations
- Common Mistakes Dealing with Difficult People
- Responding to Emotionally Charged People
- Stop Gossip
- R-Directed Tactics
- The Pre-Emptive Strike
Quiz zum Vortrag
When you see a pattern of difficult behavior, you should recognize that . . .
- You are rewarding the difficult behavior
- You are the difficult person
- The difficult person is the pattern-maker
- We are engaging in goat-hiding
When we stop rewarding difficult behavior . . .
- It decreases the odds the behavior will continue
- We "engage" with the difficult person
- We start using benefit statements
- We use bonus tactics to deliver benefit statments
The first step when dealing with difficult people is to show . . .
- empathy
- your goat
- your assertive side
- the reward
When using the I-C-R, the C stands for
- criticized
- clear
- called them
- closing line
R-directed language is language that speaks to the . . .
- right side of the brain
- right answer
- red zone
- radical personality type
The pre-emptive strike . . .
- Lets the person know that you understand the message you're delivering is not what they want to hear.
- Helps you hide your goat.
- Helps not reward difficult behavior.
- Speaks to the left-side of the brain.
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Dozent des Vortrages Defusing Emotionally-Charged Situations
Dan O'Connor
Dan O'Connor has been delivering tactical communication programs to businesses, governmental entities and individuals for over 15 years. The results from Dan's online communication training program and YouTube training videos are measurable in the responses of students and subscribers that he has helped create a personal compass for both personal and professional growth. One of the key aspects of his success is the emphasis on practical, day-to-day communication solutions for the stressful situations with which we all live.Dan's books, Say This not That! and Energy Vampire Slaying: 101, are devoted to helping readers find the right words for the right situations, and to giving people an arsenal of techniques and scripts (and attitudes!) for handling even the most challenging communication situations. Dan's goal in training is simple: to deliver immediately usable communication training tactics with authenticity, energy, and clarity, so participants actually have fun while learning. After taking his courses, you will agree: learning does not have to be boring to be effective; in truth, learning that is fun is more effective.
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