Improving Communication in Conflict
Über den Vortrag
Der Vortrag „Improving Communication in Conflict“ von Dr. Juan Diaz-Prinz ist Bestandteil des Kurses „Conflict Management (EN)“. Der Vortrag ist dabei in folgende Kapitel unterteilt:
- Communication Skills
- The Four Sides of a Message
- Looping
- Reframing
- Listening Dos and Don'ts
Quiz zum Vortrag
What happens to information when it is transmitted?
- Information is left out.
- Information is changed.
- Information is forgotten.
- Information is stored.
- Nothing happens, it always stays the same.
Why is listening important?
- Gives new information.
- Improves understanding.
- Identifies a changing situation.
- It builds bridges.
- It makes you feel good.
What does active listening mean?
- Listening for total meaning.
- Showing the other person you have understood their point.
- Recognizing the emotions that are expressed besides the verbal meaning of a comment.
- Challenging the other side.
- Constantly asking for feedback.
Name three “Do’s” in listening.
- Ask if you have understood correctly.
- Resist to interrupt.
- Show acknowledgement.
- Ask for clarification after each statement.
- If necessary, argue your point.
Name three tools to help you listen and respond.
- Four sides of a message
- Looping
- Reframing
- Go for a walk in the park
- Write down your arguments
Name four responding skills.
- Share your ideas on how to move forward with the other side.
- Stay focused.
- Take your time.
- Do not allow anger to dominate your response.
- Teach the other side the truth.
Dozent des Vortrages Improving Communication in Conflict
Dr. Juan Diaz-Prinz
Dr. Juan Diaz-Prinz has spent 15 years working with political, social and economic leaders on improving their conflict management skills. He has taught this subject at various international universities for 13 years. Over the years he has been able to bring together theory and practice of negotiations into a unique approach. Recently, he has been working in the private sector with business leaders to help them find their negotiator's voice.Kundenrezensionen
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