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ITIL® 4 Foundation including Exam (EN)

ITIL® 4 Foundation including Exam (EN)

Von Dion Training

Target Audience
Anyone who wants to gain a basic understanding of the ITIL® 4 framework and service improvement.

Level
Fundamentals

The "ITIL® 4 Foundation" course provides the key concepts of the ITIL® 4 framework and offers a structured introduction to successful and holistic IT Service Management (ITSM). Through best practices, you will learn important processes, activities, and practices to ensure a valuable service for all.

  • Familiarize yourself with ITSM basics, key service components, and the big picture of the framework.
  • Understand ITSM concepts and how to create value co-creation products and service offerings.
  • Pay attention to the 4 dimensions of service management for holistic service design.
  • Learn how the Service Value System can facilitate value creation for an organization, customers, and stakeholders.
  • Be guided through the service value chain - from demand to realized value.
  • Learn how to master daily challenges using ITIL practices.

The course corresponds in content and structure to the requirements of AXELOS (the owner organization of ITIL) and prepares you for the official ITIL® 4 Foundation exam. The exam fees are included in the course fees. After the expiration of the withdrawal period (14 days), you will receive an individual exam voucher for the ITIL® Foundation exam. This entitles you to take the exam online with the Examination Institute PeopleCert.

The exam will be supervised online (web-proctored). Upon successful completion, you will receive the certificate by mail.

ITIL® is a registered trademark of AXELOS Limited, used under permission from AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission from AXELOS Limited. All rights reserved.

Course Details

  • Reinforce your understanding and knowledge through quiz questions.
  • In addition to the video content, you will receive practical accompanying materials.
  • This course has automatically generated subtitles. Your feedback helps us continuously improve our offerings.

*The course is excluded from discount promotions.

Inhalte

ITIL® 4 Foundation: Introduction (EN)

lecture locked ITIL® 4 Foundation: Welcome 		02:50
lecture locked ITIL® 4 Foundation: Exam Fundamentals 		06:08
lecture locked ITIL® 4 Foundation: 4th Industrial Revolution 		03:31
lecture locked ITIL® 4 Foundation: Service Organizations 		05:04

ITIL® 4 Foundation: Service Management (EN)

lecture locked ITIL® 4 Foundation: Service Management Overview 		02:34
lecture locked ITIL® 4 Foundation: Value 		04:06
lecture locked ITIL® 4 Foundation: Organizations and People 		11:46
lecture locked ITIL® 4 Foundation: Services and Products 		05:36
lecture locked ITIL® 4 Foundation: Service Offerings 		07:51
lecture locked ITIL® 4 Foundation: Service Relationships 		06:17
lecture locked ITIL® 4 Foundation: Outcomes 		10:21
lecture locked ITIL® 4 Foundation: Costs 		02:54
lecture locked ITIL® 4 Foundation: Risks 		05:59
lecture locked ITIL® 4 Foundation: Utility and Warranty 		04:46

ITIL® 4 Foundation: Four Dimensions of Service Management (EN)

lecture locked ITIL® 4 Foundation: Four Dimensions of Service Management Overview 		01:20
lecture locked ITIL® 4 Foundation: People and Organizations 		06:57
lecture locked ITIL® 4 Foundation: Information and Technology 		07:42
lecture locked ITIL® 4 Foundation: Partners and Suppliers 		09:45
lecture locked ITIL® 4 Foundation: Value Streams and Processes 		04:47
lecture locked ITIL® 4 Foundation: PESTLE 		03:11
lecture locked ITIL® 4 Foundation: Applying the Four Dimensions 		05:02

ITIL® 4 Foundation: Service Value System (EN)

lecture locked ITIL® 4 Foundation: Service Value System Overview 		02:38
lecture locked ITIL® 4 Foundation: Opportunity, Demand, and Value 		05:20
lecture locked ITIL® 4 Foundation: Governance 		02:04

ITIL® 4 Foundation: Guiding Principles (EN)

lecture locked ITIL® 4 Foundation: Guiding Principles Overview 		03:34
lecture locked ITIL® 4 Foundation: Focus on Value 		03:53
lecture locked ITIL® 4 Foundation: Start Where You Are 		08:09
lecture locked ITIL® 4 Foundation: Progress Iteratively with Feedback 		06:40
lecture locked ITIL® 4 Foundation: Collaborate and Promote Visibility 		05:28
lecture locked ITIL® 4 Foundation: Think and Work Holistically 		05:33
lecture locked ITIL® 4 Foundation: Keep It Simple and Practical 		03:32
lecture locked ITIL® 4 Foundation: Optimize and Automate 		05:56

ITIL® 4 Foundation: Service Value Chain (EN)

lecture locked ITIL® 4 Foundation: Service Value Chain Overview 		05:14
lecture locked ITIL® 4 Foundation: Plan 		04:18
lecture locked ITIL® 4 Foundation: Improve 		04:02
lecture locked ITIL® 4 Foundation: Engage 		08:27
lecture locked ITIL® 4 Foundation: Design and Transition 		05:12
lecture locked ITIL® 4 Foundation: Obtain/Build 		07:07
lecture locked ITIL® 4 Foundation: Deliver and Support 		05:10
lecture locked ITIL® 4 Foundation: Value Stream 		01:58

ITIL® 4 Foundation: Continual Improvement (EN)

lecture locked ITIL® 4 Foundation: Continual Improvement Overview 		02:20
lecture locked ITIL® 4 Foundation: Continual Improvement Model 		01:55
lecture locked ITIL® 4 Foundation: What Is the Vision? 		02:51
lecture locked ITIL® 4 Foundation: Where Are We Now? 		02:08
lecture locked ITIL® 4 Foundation: Where Do We Want to Be? 		03:13
lecture locked ITIL® 4 Foundation: How Do We Get There? 		01:29
lecture locked ITIL® 4 Foundation: Take Action 		01:13
lecture locked ITIL® 4 Foundation: Did We Get There? 		01:34
lecture locked ITIL® 4 Foundation: How Do We Keep the Momentum Going? 		02:14
lecture locked ITIL® 4 Foundation: Continual Improvement and the Guiding Principles 		03:54

ITIL® 4 Foundation: General Management Practices (EN)

lecture locked ITIL® 4 Foundation: Categories of Practices 		02:34
lecture locked ITIL® 4 Foundation: Management Practices 		01:16
lecture locked ITIL® 4 Foundation: Continual Improvement 		07:45
lecture locked ITIL® 4 Foundation: Information Security Management 		03:42
lecture locked ITIL® 4 Foundation: Relationship Management 		01:53
lecture locked ITIL® 4 Foundation: Supplier Management 		01:30
lecture locked ITIL® 4 Foundation: Architecture Management 		02:05
lecture locked ITIL® 4 Foundation: Knowledge Management 		02:10
lecture locked ITIL® 4 Foundation: Measurement and Reporting 		01:24
lecture locked ITIL® 4 Foundation: Organizational Change Management 		01:22
lecture locked ITIL® 4 Foundation: Portfolio Management 		02:02
lecture locked ITIL® 4 Foundation: Project Management 		02:03
lecture locked ITIL® 4 Foundation: Risk Management 		02:13
lecture locked ITIL® 4 Foundation: Service Financial Management 		01:14
lecture locked ITIL® 4 Foundation: Strategy Management 		01:53
lecture locked ITIL® 4 Foundation: Workforce and Talent Management 		01:39

ITIL® 4 Foundation: Service Management Practices (EN)

lecture locked ITIL® 4 Foundation: Service Management Practices Overview 		01:11
lecture locked ITIL® 4 Foundation: Change Enablement 		08:54
lecture locked ITIL® 4 Foundation: Incident Management 		08:02
lecture locked ITIL® 4 Foundation: Problem Management 		04:48
lecture locked ITIL® 4 Foundation: Service Desk 		07:52
lecture locked ITIL® 4 Foundation: Service Level Management 		05:47
lecture locked ITIL® 4 Foundation: Service Request Management 		07:19
lecture locked ITIL® 4 Foundation: IT Asset Management 		01:55
lecture locked ITIL® 4 Foundation: Monitoring and Event Management 		02:10
lecture locked ITIL® 4 Foundation: Release Management 		01:00
lecture locked ITIL® 4 Foundation: Service Configuration Management 		01:15
lecture locked ITIL® 4 Foundation: Availability Management 		01:05
lecture locked ITIL® 4 Foundation: Business Analysis 		00:57
lecture locked ITIL® 4 Foundation: Capacity and Performance Management 		02:14
lecture locked ITIL® 4 Foundation: Service Catalog Management 		01:34
lecture locked ITIL® 4 Foundation: Service Continuity Management 		01:27
lecture locked ITIL® 4 Foundation: Service Design 		01:34
lecture locked ITIL® 4 Foundation: Service Validation and Testing 		01:02

ITIL® 4 Foundation: Technical Management Practices (EN)

lecture locked ITIL® 4 Foundation: Technical Management Practices Overview 		00:40
lecture locked ITIL® 4 Foundation: Deployment Management 		00:55
lecture locked ITIL® 4 Foundation: Infrastructure and Platform Management 		00:57
lecture locked ITIL® 4 Foundation: Software Development and Management 		00:59

ITIL® 4 Foundation: Conclusion (EN)

lecture locked ITIL® 4 Foundation: Putting It All Together 		06:33
lecture locked ITIL® 4 Foundation: Conclusion 		01:50
lecture locked ITIL® 4 Foundation: ITIL Certification Path 		02:01
lecture locked ITIL® 4 Foundation: Sample Exam 1 		00:30
lecture locked ITIL® 4 Foundation: Sample Exam 2 		00:30
Quiz zum Kurs „ITIL® 4 Foundation: Conclusion (EN)“
Quiz zum Kurs „ITIL® 4 Foundation including Exam (EN)“

Details

  • Enthaltene Vorträge: 93
  • Laufzeit: 5:47 h
  • Enthaltene Quizfragen: 80
  • Enthaltene Lernmaterialien: 3

Dozenten des Kurses ITIL® 4 Foundation including Exam (EN)

Dion Training

Dion Training

Jason Dion (DionTraining.com) is a professor and instructor with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. With decades of project management and networking experience, Jason Dion has been a network engineer, Deputy Director of a Network Operations Center, and an Information Systems Officer for large organizations around the globe.

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